Refund policy

ALL SALES ARE FINAL

When making any purchases through our company, all purchases are FINAL. This means if an item is labeled as a PREORDER in the description of that particular product, refunds, and chargebacks will not be accepted because we have installed a TERMS AND CONDITIONS box that is listed before completing your purchase saying that you accept the wait times and abide by our company’s PREORDER fulfillment.

REFUNDS / EXCHANGES

All purchases cannot be refunded or items will not be returned unless the item is shown to be defective or damaged within 14 days of the arrival of the delivery. To contact us about refunds and item exchanges, please reach out to our email team: thebelobrand@gmail.com

All orders that are placed during the preorder period will be notified via email that their order is a preorder and orders will be shipped out 2-5 business weeks. Updates on preorder progress will be posted on our Instagram: @thebelobrand in our highlights labeled “Order Updates”. Before the purchase and/or preorder is placed on our website, the customer is required to select an agreement box placed above the checkout page in their shopping cart stating that they agree to the terms and conditions listed here on our policies page. Once the box is clicked this means that all customers are required to wait accordingly for their item to be fulfilled. There will be no refunds during the preorder duration of the customer waiting for their product. Refunds will not be accepted for the customer stating that they didn't know that it was a preorder, because all customers are responsible for reading the policies and terms and conditions before they check the box to complete their purchase. Exchanges will be available upon the delivery of the product to the customer if there are signs of damaged goods, stains, etc. Exchanges can only be accepted if the problem is addressed to the company within one week of the package being delivered.